At Ezrinix, our commitment is to offer outstanding support to ensure our clients have a smooth and satisfying experience. This article details our support policy, including response times, supported and unsupported topics, how to reach us for assistance, and our support hours.
Response Times
Our standard response time for all clients are as follows:
- Support Tickets: Initial response within 24-48 hours.
- Live Chat Support: Response within a few minutes/hours during business hours.
- Phone Text Support: Immediate response during business hours. Phone support during the weekend and outside of business hours are reserved for Corporate Clients.
How to contact us
Our business hours are Monday-Friday 8 AM - 4 PM EST, excluding any US holidays. Our teams continuously monitor the uptime of all services around the clock and are available to assist whenever needed.
Support Tickets
You can submit a support ticket through the client area here.
Community Support
All clients are welcome to join our community Discord at discord.ezrinix.com. Here, you can ask questions, share insights, and connect with other Ezrinix clients. For direct support from our team, please submit a ticket, use live chat, or call our phone text support.
Customer Satisfaction
If you are not satisfied with the support you received, you can rate your experience in the follow-up email sent after your case is resolved, or you can contact our management team directly at management@ezrinix.com.